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Kerry84
Level 1
posted
‎October 27, 2023 12:49 AM
last updated ‎October 27, 2023 12:49 AM

My FNB accounts are not updating on Quickbooks online. I have updated manually and it still is not.

I cannot update my FNB accounts on Quickbooks to see transactions. It hasn't been working since yesterday. There is an error message which says the following: 

 

Something isn't working. Sorry we can't update your account. Please wait a few hours and try again (163)

 

Please can someone help me. 
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1 Comment 1
LollyNino_C
QuickBooks Team
QuickBooks Team
‎October 27, 2023 02:30 AM

My FNB accounts are not updating on Quickbooks online. I have updated manually and it still is not.

Thank you for notifying us of the issue you are experiencing, @Kerry84. And we're here to share an update about this matter.

 

We have an ongoing investigation about this one that our engineering team is still working on a fix. Rest assured that our engineers are aware of this matter and are diligently working on a fix so you can get back to business seamlessly.

 

You can contact our Customer Support Team in the meantime. You will be added to the list of impacted users and will receive email notifications once an update is available. You can request that they add your name to the list of individuals affected. Then, provide this investigation number for easy tracking: INV-94788.

 

Here's how: 

 

  1. Click the Help (?) icon.
  2. On the Assistant tab, enter Talk to a human.
  3. Enter a short description of your concern and press Enter.
  4. Select Contact Us to connect with a live support agent.
  5. Choose how you'll want to get in touch with the support.
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

I'm also adding this article that will guide you in resolving common errors in the QBO: Fix common errors in the QuickBooks Online.

 

If you have any additional concerns regarding updating your bank account, you can be confident that I am available in the Community to assist. Have a wonderful day.

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