Thank you for posting in the Community, @trudie.
Did you receive any error message when clicking the Save and New button? If yes, can you please tell me more information so I can help you with the correct resolution.
In the meantime, we can perform some browser troubleshooting steps so we can determine if this is web related issue. You can use incognito window, this mode prevents any browsing history from being stored.
Here are the keyboard shortcuts:
- Ctrl + Shift + P (Firefox and Internet Explorer)
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
If it works, we'll have to go back to your regular browser and clear the cache to free up storage space and boost your operating system performance.
Alternatively, if you continue to get the same result, I suggest using a different browser.
Feel free to visit this page for more tips and resources on managing your account: Help Article for QuickBooks Online.
Just click on the Reply button if you further questions. I'm just a post away. Have a great day!
