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Hello info1188,
Aside from clearing your browser's cache to get rid of any QuickBooks Online issues, it also recommend that you meet the system requirements. I'd recommend updating your browser. This would help us narrow-down the cause of the issue.
After updating the browser, you can attempt to log in to your account again. If it still asks you to update or reset your password, I'd recommend reporting this issue to our Customer Care Team. Contact them during the supported hours.
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