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info1188
Level 1

My system asks to update everytime I Log in. Have been told to clear my cookies. This can not be normal, as I have to clear cookies more than once a day

 
1 Comment 1
JamesDuanT
Moderator

My system asks to update everytime I Log in. Have been told to clear my cookies. This can not be normal, as I have to clear cookies more than once a day

Hello info1188,

 

Aside from clearing your browser's cache to get rid of any QuickBooks Online issues, it also recommend that you meet the system requirements. I'd recommend updating your browser. This would help us narrow-down the cause of the issue.

After updating the browser, you can attempt to log in to your account again. If it still asks you to update or reset your password, I'd recommend reporting this issue to our Customer Care Team. Contact them during the supported hours.

  1. Log in to your QBO account. Update it if the system asks you.
  2. Click Help in the upper-right corner and select Contact Us.
  3. Enter the details of your concern and click Let's talk.
  4. Select how you want to reach them and enter the necessary information to complete your request.

Or

  1. Click Help in the upper-right corner and type Talk to a human.
  2. Type I still need a human and another options will appear.
  3. Type those phrases repeatedly until you get this response:
  4. OK. Here’s a shortcut to connect with my humans.
  5. Click the Contact us link and select how you want to reach them.
  6. Enter the necessary details to complete your request.

We'll be right here if you need further assistance.