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I'm here to ensure you're able to change the mobile number of the user in your QuickBooks Online (QBO) account, @tanya6.
Let's go directly to the Intuit Account Manager site since your master admin is unable to login. This way, you can change the mobile number from there. I'll guide you how.
The screenshot below shows you the fourth to fifth steps.
However, if you're unable to change the mobile number on your end, I recommend getting in touch with our Customer Support Team. They have the necessary tools to help you update the user's contact info.
Aside from the mobile number, you can also change your email, business name, or VAT # in the program. It helps you make sure the details are up to date on file. For more information, visit this article: Updating Business Info in QBO.
I'll be right here to help if you need further assistance. Take care always, @tanya6.
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