Could you please let me know what does not even appear in your QuickBooks Online Account (QBO)? Any additional information will help me provide an accurate explanation and resolution as well.
I've also added articles about handling statements and banks in QBO, for your reference:
You can click the Reply button below to leave a comment. I'm looking forward to hearing from you soon.
You are leaving Intuit.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.