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deebett
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

I have been receiving this error since last week Wednesday. 

I am unable to edit and save an invoice. When I click on save, it gives the error "Something's not quite right - Unexpected problem". 
I have tried to clear my browser cache and used an incognito window but same issue occurs. I am unable to get through to customer care due to time zone difference. An email would be appreciated. 

Solved
Best answer September 26, 2019

Best Answers
GarlynGay
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hi deebett,

Clearing the browser's cache is one of the solutions we recommend when getting errors in QuickBooks Online. Currently, there's an ongoing issue about unable to save invoices. Our engineers are already fixing it. 

I suggest reporting this to our QuickBooks Online International support team. We're open 24/7 to answer all your questions through email. We'll also provide the case notes of this issue and will add your account to our affected list. 

Here's how to reach us:

  1. Go to this page: https://help.quickbooks.intuit.com/en/contact.
  2. Select QuickBooks Online.
  3. Select Managing Your Money, then Invoicing & Sales Receipts
  4. Click on Send Email.

If you need anything else, just let me know. I'm here to help. 

View solution in original post

22 Comments
GarlynGay
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hi deebett,

Clearing the browser's cache is one of the solutions we recommend when getting errors in QuickBooks Online. Currently, there's an ongoing issue about unable to save invoices. Our engineers are already fixing it. 

I suggest reporting this to our QuickBooks Online International support team. We're open 24/7 to answer all your questions through email. We'll also provide the case notes of this issue and will add your account to our affected list. 

Here's how to reach us:

  1. Go to this page: https://help.quickbooks.intuit.com/en/contact.
  2. Select QuickBooks Online.
  3. Select Managing Your Money, then Invoicing & Sales Receipts
  4. Click on Send Email.

If you need anything else, just let me know. I'm here to help. 

View solution in original post

Anonymous
Not applicable

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Obviously, this has not yet been resolved.. It has happened to me twice now..QB, kindly resolve this bug...
Cyclone FPV
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Pretty simple here. I get this error daily now...but the worst part is that I am paying more for this crap to not work than I was paying before. So, to recap - the software is crapping out..but I am paying more for it. Fix the issue please..your team of folks know how to charge my card each month..why cant you fix your own problems first.

GarlynGay
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

We are very concerned when there's an unexpected behavior in QuickBooks Online, Cyclone FPV.

 

These "JSON.." type of errors have already been reported, escalated, and fixed by our engineers. 

 

As a recommended resolution, please clear the browser's cache to sync the new updates. Please see this article for the steps on how to clear historical data for different browsers: How do I clear my browser cache and temporary Internet files?

 

On the other note, if you're using the QuickBooks Online Desktop App, here's how to clear the cache:

  1. Open the app.
  2. Click on Help.
  3. Select Reset App.

On the other note, I wanted to share with you a link where you can find more topics about managing your account. Please check it out. 

 

In case you have other questions about QuickBooks, please post them here. We are available to answer them right away. 

pauletteks
Level 2

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

If I am using the app on my desktop and not going in through a browser, cache shouldn't be an issue.  I get this constantly.  Am I right?

JonpriL
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hello @pauletteks,

 

Your QuickBooks Online Desktop App still using cache and save it on your app while you're accessing your account. You can consider this as one of the reasons why you receive such an error message. Thus said, here's how you can clear the cache of your QuickBooks Online app:

  1. Go to Help.
  2. Select Reset App Data.

In addition, here's an article you can read to learn more about how you can clear your app's cache: QuickBooks App for Windows and Mac - General Support.

 

Please know that even if the article above is for the US version of QuickBooks, the same steps applied to your current version of QuickBooks.

 

In case you need some related articles in managing your account, you can visit our Help Articles hub for reference.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

alexkson
Level 2

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

I work with software that is infinitely more complex than this program. Like one of the reviewers mentioned — if you can consistently charge my credit card, then there's some very simple things your program needs to do before you do another price hike. LIKE NOT DROPPING ANY TRANSACTIONS FROM MY BANK. And no, don't blame it on the bank. You could easily do a checks and balance system.

JonpriL
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

I understand how you feel when something isn't working the way you need it to, @alexkson.

 

We're working on product enhancements to meet all customer needs and satisfaction. This time, let's manually update your bank account so you can track your transactions accurately.

 

But first, may I know any name or information of your bank? Any information you can provide will be appreciated which will also help me look for any related investigation.

 

Even so, here's how you can manually update your bank account:

  1. Go to Banking.
  2. Select Update.

In addition, here's an article you can read to learn more about how you can manually update your bank account: Manually update your bank accounts.

 

Lastly, I've also included this helpful article that'll guide you in categorising your downloaded transactions: Download, match, and categorise your bank transactions in QuickBooks Online.

 

Please let me know in the comment section down below if you have any other concerns. I'll always be around, ready to help.

cobb funeral directors
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Shell service failed to fetch url - https://qbo.intuit.com/qbo1/v1/company/[removed]/uibootstrap?destination=homepage

 

can't sign on for days now!

GlinetteC
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hi, cobb funeral directors.

 

Thanks for posting in the Community. I'm here to help ensure you can log in to your account.

 

With regards to the error message you're getting, I'd suggest contacting our Intuit Developer to assist you further with your concern. You can go directly to this link: https://www.developer.intuit.com/app/developer/homepage.

 

If you have other QuickBooks related concerns, please don't hesitate to post them anytime here. 

brothers2
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

how long before quickbook on line to be restore please  let us know

MaryJoyD
QuickBooks Team

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hello, @brothers2

 

We are aware of this issue where customers are getting error 504 (Bad Gateway) when attempting to log into their QuickBooks Online account. We are currently working on to get it fixed as soon as possible.

 

Thank you for your patience as we work through this. You can also follow this link to subscribe for the updates: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z.

 

We're always here if you need anything else with your account. 

GarlynGay
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hello everyone,

 

I'm here bringing the latest update The error 504 (Bad Gateway) is now resolved. You can now access your account without any error.

 

You'll see the status of the issue in this link: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z

 

If you have more questions, please let us know. We are here to help. 

5105520000420190
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Something's not quite right
Failed to fetch 

how can deposit sales saying this massage above so what is wrong how can i solve this problem please help me 

Rasa-LilaM
QuickBooks Team

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Thanks for following on this thread, @5105520000420190.

 

Let's get you back to business and fix the error you're experiencing. I have a few troubleshooting steps you can try to check if this is a cache related issue.

 

Let’s start by logging in to your QuickBooks Online account using a private window. This mode prevents the system from using stored internet history, passwords, or cookies.

 

Here are the shortcut keys for each browser:

 

  • Press Ctrl + Shift + N for Google Chrome
  • Hit Ctrl + Shift + P for Internet Explorer or Mozilla Firefox
  • Hold Command + Shift + N for Safari

If you didn’t see the error message, clear the cache on the browser you previously used. This enhances the overall performance of the browser and the application.

 

I also suggest running the Health Checkup Tool. This checks your browser's health and it's compatibility with QBO.

 

For future reference, let me share this link containing articles that will help in managing customers, invoicing, handling payments and sales: Self-help guide.

 

Reach out to me if you need further assistance while working in QBO. I’ll be right here to help and make sure you’re taken care of. Have good one.

Gvha
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

HI Quick books won't let me open coming up with error code. How do I fix it. 

MaryJoyD
QuickBooks Team

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Let’s resolve the error you’re having, @Gvha.

 

Can you tell us more about the issue you’re encountering right now? That’ll help us in resolving the error you’re having right now.

 

In the meantime, you can clear your browser's cache to resolve this. There are times that the piled-up cache in your regular browser caused this unusual behavior. 

 

I recommend using a private browser or an incognito window when trying to process it. Then, you may clear the cache in the one that you're currently using if it works. 

 

Here’s how: 

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If it works, here's how to delete or disable cache and temporary internet files in your web browser

 

Once you're done clearing your browser's cache, restart your browser for the changes to take effect. If not, try using other browsers. 

 

Let me know if there's anything else that I can help. Have a wonderful day!

joe20
Level 2

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

how do you fix error code 38112

MarsStephanieL
QuickBooks Team

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hi there, @joe20.

 

I'd like to know if you've followed the steps given by my colleague above. If not yet, I'd recommend following it or use another supported browser such as Google Chrome, Mozilla Fox, Microsoft Edge, and Safari to eliminate this error. 

 

However, if you've performed the troubleshooting steps already I'd suggest contacting Our Customer Care Team. They have the tools to help you get back on track. Here's how:

 

  1. Go to the ? Help and enter Speak to a human in the text box.
  2. Choose Contact Support Team.
  3. Enter your concern in the text box such as "Help me fix the error code 38112."
  4. Click No, I still help.
  5. Select Contact Support Team.
  6. Click on messaging or chat with us. Here's how it looks like:

 

I've added this reference page for your future reference on how to handle your customers: Manage Customers and Income for QuickBooks Online.

 

I'll be here if you have other questions regarding QuickBooks. Take care.

joe20
Level 2

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Yes what is error code 37112

joe20
Level 2

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

What is error code 37112

SarahannC
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hello there, joe20.

 

There are different experiences when some customers are getting the exact error code. This may happen when trying to register, edit, or print an invoice in QuickBooks Online. If you haven't tried following the steps shared by MaryJoyD, you can follow them or go through with the same steps below:

 

Use incognito window when accessing your QuickBooks Online.

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you can enter new hires without getting an error message, go to your regular browser and clear its cache to prevent any unexpected behavior. They can also use other compatible browsers in QBO. If you're still getting the error, I'd recommend contacting our support team as suggested by my colleague above.

 

To manage your sales form, you can check these articles:

 

 

Please let me know if you have other questions. Take care always.