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Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

I have been receiving this error since last week Wednesday. 

I am unable to edit and save an invoice. When I click on save, it gives the error "Something's not quite right - Unexpected problem". 
I have tried to clear my browser cache and used an incognito window but same issue occurs. I am unable to get through to customer care due to time zone difference. An email would be appreciated. 

Solved
Best answer 09-26-2019

Best Answers
Highlighted
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hi deebett,

Clearing the browser's cache is one of the solutions we recommend when getting errors in QuickBooks Online. Currently, there's an ongoing issue about unable to save invoices. Our engineers are already fixing it. 

I suggest reporting this to our QuickBooks Online International support team. We're open 24/7 to answer all your questions through email. We'll also provide the case notes of this issue and will add your account to our affected list. 

Here's how to reach us:

  1. Go to this page: https://help.quickbooks.intuit.com/en/contact.
  2. Select QuickBooks Online.
  3. Select Managing Your Money, then Invoicing & Sales Receipts
  4. Click on Send Email.

If you need anything else, just let me know. I'm here to help. 

View solution in original post

13 Comments
Highlighted
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hi deebett,

Clearing the browser's cache is one of the solutions we recommend when getting errors in QuickBooks Online. Currently, there's an ongoing issue about unable to save invoices. Our engineers are already fixing it. 

I suggest reporting this to our QuickBooks Online International support team. We're open 24/7 to answer all your questions through email. We'll also provide the case notes of this issue and will add your account to our affected list. 

Here's how to reach us:

  1. Go to this page: https://help.quickbooks.intuit.com/en/contact.
  2. Select QuickBooks Online.
  3. Select Managing Your Money, then Invoicing & Sales Receipts
  4. Click on Send Email.

If you need anything else, just let me know. I'm here to help. 

View solution in original post

Highlighted
Anonymous
Not applicable

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Obviously, this has not yet been resolved.. It has happened to me twice now..QB, kindly resolve this bug...
Highlighted
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Pretty simple here. I get this error daily now...but the worst part is that I am paying more for this crap to not work than I was paying before. So, to recap - the software is crapping out..but I am paying more for it. Fix the issue please..your team of folks know how to charge my card each month..why cant you fix your own problems first.

Highlighted
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

We are very concerned when there's an unexpected behavior in QuickBooks Online, Cyclone FPV.

 

These "JSON.." type of errors have already been reported, escalated, and fixed by our engineers. 

 

As a recommended resolution, please clear the browser's cache to sync the new updates. Please see this article for the steps on how to clear historical data for different browsers: How do I clear my browser cache and temporary Internet files?

 

On the other note, if you're using the QuickBooks Online Desktop App, here's how to clear the cache:

  1. Open the app.
  2. Click on Help.
  3. Select Reset App.

On the other note, I wanted to share with you a link where you can find more topics about managing your account. Please check it out. 

 

In case you have other questions about QuickBooks, please post them here. We are available to answer them right away. 

Highlighted
Level 2

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

If I am using the app on my desktop and not going in through a browser, cache shouldn't be an issue.  I get this constantly.  Am I right?

Highlighted
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hello @pauletteks,

 

Your QuickBooks Online Desktop App still using cache and save it on your app while you're accessing your account. You can consider this as one of the reasons why you receive such an error message. Thus said, here's how you can clear the cache of your QuickBooks Online app:

  1. Go to Help.
  2. Select Reset App Data.

In addition, here's an article you can read to learn more about how you can clear your app's cache: QuickBooks App for Windows and Mac - General Support.

 

Please know that even if the article above is for the US version of QuickBooks, the same steps applied to your current version of QuickBooks.

 

In case you need some related articles in managing your account, you can visit our Help Articles hub for reference.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Highlighted
Level 2

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

I work with software that is infinitely more complex than this program. Like one of the reviewers mentioned — if you can consistently charge my credit card, then there's some very simple things your program needs to do before you do another price hike. LIKE NOT DROPPING ANY TRANSACTIONS FROM MY BANK. And no, don't blame it on the bank. You could easily do a checks and balance system.

Highlighted
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

I understand how you feel when something isn't working the way you need it to, @alexkson.

 

We're working on product enhancements to meet all customer needs and satisfaction. This time, let's manually update your bank account so you can track your transactions accurately.

 

But first, may I know any name or information of your bank? Any information you can provide will be appreciated which will also help me look for any related investigation.

 

Even so, here's how you can manually update your bank account:

  1. Go to Banking.
  2. Select Update.

In addition, here's an article you can read to learn more about how you can manually update your bank account: Manually update your bank accounts.

 

Lastly, I've also included this helpful article that'll guide you in categorising your downloaded transactions: Download, match, and categorise your bank transactions in QuickBooks Online.

 

Please let me know in the comment section down below if you have any other concerns. I'll always be around, ready to help.

Highlighted
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Shell service failed to fetch url - https://qbo.intuit.com/qbo1/v1/company/[removed]/uibootstrap?destination=homepage

 

can't sign on for days now!

Highlighted
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hi, cobb funeral directors.

 

Thanks for posting in the Community. I'm here to help ensure you can log in to your account.

 

With regards to the error message you're getting, I'd suggest contacting our Intuit Developer to assist you further with your concern. You can go directly to this link: https://www.developer.intuit.com/app/developer/homepage.

 

If you have other QuickBooks related concerns, please don't hesitate to post them anytime here. 

Highlighted
Level 1

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

how long before quickbook on line to be restore please  let us know

Highlighted
QuickBooks Team

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hello, @brothers2

 

We are aware of this issue where customers are getting error 504 (Bad Gateway) when attempting to log into their QuickBooks Online account. We are currently working on to get it fixed as soon as possible.

 

Thank you for your patience as we work through this. You can also follow this link to subscribe for the updates: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z.

 

We're always here if you need anything else with your account. 

Highlighted
Moderator

"Something's not quite right Unexpected problem " - Error when trying to save , edit or even void an invoice. Please assist.

Hello everyone,

 

I'm here bringing the latest update The error 504 (Bad Gateway) is now resolved. You can now access your account without any error.

 

You'll see the status of the issue in this link: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z

 

If you have more questions, please let us know. We are here to help.