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Ash Gascoigne
Level 1
posted
‎April 20, 2021 02:57 AM
last updated ‎April 20, 2021 2:57 AM

Nil payment shown when applying a supplier credit

Hello

 

I have a supplier credit I want to allocate to a Bill. However when I allocate this supplier credit, a nil payment is shown in the Transaction List under the specific supplier. 

 

Is this normal when applying credits to bills? I.e. The Nil payment line item shown as a transaction? The credit was used to reduce the bill and the remaining balance was paid via an EFT through the bank account. 

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1 Comment 1
Kristine Mae
Moderator
Moderator
‎April 20, 2021 04:17 AM

Nil payment shown when applying a supplier credit

Let me help you sort this out, Ash Gascoigne.

 

The supplier's credit will show as a transaction when you open the Transaction List report. It's normal when you apply it to a bill.

 

However, if you're referring to a zero transaction, we'll check it out. You'll have to click the amount so you can see the details. If it was mistakenly created, you can delete it by clicking More, then selecting Delete.

 

I'll include this article to help you know more about credits and refunds: How do I handle supplier credits and refunds?.

 

Don't hesitate to let us know if you need our help. We're available 24/7 to assist you. Take care!

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