Please contact us back

Hi there, khuliso-t.

I can see the urgency to contact you directly. Though aside from the Customer Support team, you can also share your concern with us, and we'll help you out.

Currently, our support team is unable to call you back. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. Since we've recently updated our customer care experience, the best way to reach our support team is to sign in to your QuickBooks account. Then, go to the Help icon. From there, you can contact us through messaging. Please note that we also have limited staff and reduced support hours due to the pandemic.

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter any concerns.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Choose Chat.

Please refer to this link to see different articles to further guide you in effectively managing your business using QBO: Help Articles. It contains topics about advanced accounting, banking, and payments.

Know that you can always get back to me here if there's anything else that you need. I'll make sure you're all set. Have a good one!