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Lindie
Level 2

Standard Bank Feed Error (160)

My FNB and ABSA feeds are working fine.

With my Standard bank feeds, I get the following error for the past week.

 

Something isn't working

Sorry, we can't update your account. Please wait a few hours and try updating again (160).
16 Comments 16
Rea_M
QuickBooks Team

Standard Bank Feed Error (160)

I've got a helpful method for fixing the Standard Bank Feed error (160) you've encountered in QuickBooks Online (QBO), @Lindie.

 

Before we start, please know that you've done a good job performing the recommended initial troubleshooting steps. This helps me assess the situation and guide you with the next action you can take.

 

Banking Error (160) is a connectivity flaw between your financial institution (Standard Bank) and QBO. To resolve this, you can manually update your account. This refreshes the connection between your bank and the program to automatically downloads your latest available transactions. Here's how:

  1. Go to the Banking or Transactions menu.
  2. Select  the blue tile for Standard Bank.
  3. Click the Update button.
  4. (Optional) Follow the on-screen instructions to complete the process.

 

I've attached a screenshot below that shows the first three steps.

 

To learn more about the process above and all other recommended troubleshooting steps, you can refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Once your transactions are downloaded, you'll have to review and/or match them to the existing entries in QuickBooks. This way, you can keep your account updated. For the step-by-step guide, you can refer to this article: Categorise online bank transactions in QuickBooks Online.

 

Additionally, I encourage you to reconcile your Standard Bank accounts every month. This will help you monitor your income, expenses and detect any possible errors accordingly. You can refer to this article for the complete details: Reconcile an account in QuickBooks Online.

 

Please keep me posted on how it goes in the comments below. Let me know if you have other banking concerns, and I'll be glad to help. Take care and have a good day.

Lindie
Level 2

Standard Bank Feed Error (160)

Thank you for trying to help.

That was the first thing I have tried (multiple times and for a couple of days on end) before sending this message.

I think the link that you are using for Standard Bank online banking may be incorrect.

The link is supposed to be https://onlinebanking.standardbank.co.za, but when I edit my sign in info, it displays as https://www.standardbank/standardbank/. This can't be edited by me (see screenshot)

MariaSoledadG
QuickBooks Team

Standard Bank Feed Error (160)

Allow me to share a few information as to why your bank isn't updating and help you fix this, Lindie.

 

Sometimes, your financial institution may have run an update in their system. You'll want to call them to see if there are updates or scheduled maintenance releases. Usually, this can prevent the transactions from being downloaded to QuickBooks Online (QBO). If not, you'll want to disconnect your account to refresh the connection and reconnect it. To disconnect, follow these simple steps below:

  1. Go to Banking on the left pane, then select Banking at the top.
  2. Choose the account you want to change, and then click Edit (pencil icon).
  3. Click Edit account info.
  4. In the Account window, check the box next to Disconnect this account on save.
  5. Click Save and Close.

Once done, reconnect it again. For more information and detailed steps, consider following this article: Connect bank and credit card accounts to QuickBook Online. However, if your bank is still not updating, I suggest reaching out to our support team to investigate this further. They have the necessary tools to pull up your account in a secure environment. 

 

For your reference, once downloaded, you can proceed in adding or matching transactions with what you've already entered in QuickBooks. Please check this out for your guide: Categorise and match online bank transactions in QuickBooks Online.

 

Post again in the Community if you have any other questions about bank feeds, I’ll be more than happy to help.  Take care and have a great day!

henningrst-gmail
Level 1

Standard Bank Feed Error (160)

Hi

I have the same problem with Standard bank - error (160). 

Will QB contact the bank in this regard? Or do you expect the customer to do this kind of admin too? Please don't send steps to follow etc. I have tried everything.

Best regards

Rasa-LilaM
QuickBooks Team

Standard Bank Feed Error (160)

Thanks for joining this thread, henningrst-gmail.


I know how important for your business to be able to use the bank feeds feature seamlessly. This will allow you to categorize and match transactions easily.


The error (160) you’re experiencing is already reported to our engineers (INV-60494). They’re diligently working to get the online banking connection functioning back to normal.


Alternatively, import your bank data and download them into QBO using a CSV file. This way, you’ll get the latest entries. For visual reference and detailed steps, check out this article: Format CSV files in Excel to get bank transactions into QuickBooks.


I also recommend you get in touch with our QBO Care Team to sign up to the list of affected users. This ensures you’re in the loop on the latest update about the investigation.


For resources on how to handle any banking related-activities, click here to access our self-help articles. It contains topics about reconciliation, online banking, adding a deposit, and matching downloaded data: QBO guide.


If you have any other questions or concerns, please let me know by adding a reply. I'm always here and ready to help.

9130 3502 7807 7726
Level 1

Standard Bank Feed Error (160)

This is getting crazy now. I advised my clients to switch to quickbooks online but not being able to import standard bank automatically is a serious problem. Yes we do create a csv file but when the bank feed eventually works it imports the data that was loaded via the csv file again. One must then go and exclude all the double transactions. You are losing clients and I am at the point to rather switch my clients over to sage one as they don't have these issues.

9130 3502 7807 7726
Level 1

Standard Bank Feed Error (160)


@9130 3502 7807 7726 wrote:

This is getting crazy now. I advised my clients to switch to quickbooks online but not being able to import standard bank automatically is a serious problem. Yes we do create a csv file but when the bank feed eventually works it imports the data that was loaded via the csv file again. One must then go and exclude all the double transactions. You are losing clients and I am at the point to rather switch my clients over to sage one as they don't have these issues.


 

I now disconnected on save and tried to reconnect. Can not even link to the bank now! GRRR !!!!

henningrst-gmail
Level 1

Standard Bank Feed Error (160)

It is super frustrating and unprofessional to run any business like this. It seems like something is wrong with Standard bank but also, does Quickbook expect clients to resolve this matter on their own? I haven't been able to connect for more than 10 days. I have had this account for +-3 months but have been unable to connect to my Standard Bank for most of that time. Is anyone attending to this issue at QB, and more importantly are you working on a long-term solution for this issue? It really is unacceptable to make your customers hang in there like this. Plus, zero communication from QB on this matter. Really guys, step up!!

MirriamM
Moderator

Standard Bank Feed Error (160)

Hello there, @henningrst-gmail. I can see the urgency of getting this resolved.

 

Our engineers are still investigating to identify the root cause of this issue, so they can apply a permanent resolution. For now, we don't have a specific time frame for when is this going to be resolved. Rest assured, this is being taken care of. While they do, I recommend reaching out to our representatives again, so we can add you to the list of affected users. To reach them, you can check this article: QuickBooks Online Support.

 

In the meantime, you can use the WebConnect feature to upload transactions. For more information about this, take a look at this article: Manually upload transactions into QuickBooks Online.

 

Once bank transactions download, you can now start categorising or matching them to straighten out your books. After that, you have the option to do your regular bank reconciliation

 

Thank you for your patience while we work for a fix. If you have additional assistance while managing your bank transactions, let me know. I'll be around to provide further assistance. Have a nice day.

Lindie
Level 2

Standard Bank Feed Error (160)

Hi

Lindie here again.

Still with the same problem, like many others, it seems. 
i just have one suggestion to give to the tech team working in the solution. The link in Quickbooks to connect a Standard bank account is not the same as when going to Standard bank online. 
The link must be: https://onlinebanking.standardbank.co.za

Your link is on Quicbooks is:

http://standardbank.co.za/standardbank

I’m pretty sure that must be an issue, since one of the steps you give you customers to check is to make sure the link is correct. 
Please sort this out, we’ve been struggling with this for many months now. 

UlricAlgar
Level 3

Standard Bank Feed Error (160)

Agreed.. my accountant says the Xero is connecting to Standard Bank without errors. So it's a QuickBooks issue.

henningrst-gmail
Level 1

Standard Bank Feed Error (160)

Hi There

 

Can someone from QB please give us an estimated timeframe as to when this will be sorted? It is beyond ridiculous now and it looks like QB doesn't care at all. I haven't been able to connect to my bank for nearly a month now. Surely you should pay at least our subscription fees back, right? 

ShiellaGraceA
QuickBooks Team

Standard Bank Feed Error (160)

Thanks for joining us here, @henningrst-gmail.

 

I know how imperative it is to have online banking connected with your account. As of the moment, our engineers are still working with Standard Bank to get the error resolved. We don't have an exact timeline as to when this will be fixed.  

 

I haven't called our Customer Care Support. Please contact them so they can add your account to the list of affected users and provide this investigation number for easy tracking INV-60494.

 

To reach out:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter a brief description of the case, then tap Continue.
  4. Choose Chat with us.

 

Meanwhile, you can follow the link provided by my peer above @Rasa-LilaM to download transactions manually.

 

I'm also attaching our guide about reconciliation to help match your bank account with QuickBooks: Reconcile your bank account with QuickBooks.

 

Don't hesitate to reply anytime if you have other questions or concerns. I'll be around for you. Take care and stay safe.

henningrst-gmail
Level 1

Standard Bank Feed Error (160)

Hi. I am still unable to connect with QB to Standard Bank. How is this possible? I also suspect that no one is actually working on this problem. It has been nearly more than a month now and I keep getting the same lame excuses from QB and most of the time it is generic rplies anyway. The fact is, you are selling a service that you cannot actually offer. Can I get my money back or what is up??

Cassandra5
Level 1

Standard Bank Feed Error (160)

Good Morning

 

i have been trying to connect to standard bank for the last 62 days with no luck! It keeps saying cannot connect to standard bank either error 155 or 102. I desperately need to update my transactions for VAT. I have tried manually adding transactions and this has not worked for me either. Please please can you fix the connection with standard bank as soon as possible!!

MichelleBh
QuickBooks Team

Standard Bank Feed Error (160)

I'll be there to help you get through it, @Cassandra5.

 

I appreciate you for manually adding transactions on your own. I understand how important it's to connect the bank to QuickBooks Online. Let me provide you some details about the error message and some workaround. Thus, you can update the transaction in your account speedily. 

 

The Standard Bank error 155 means that your Financial Institution (FI) isn't allowing QuickBooks to connect and retrieve your data. Our engineers are still communicating with your FI to follow up when they're going to re-authorize the connections. For more details, visit this article: Fix bank error 155

 

With this, I'd recommend contacting our Customer Care Team. They can add your account to the list of affected users. To reach them, please follow the steps outlined by ShiellaGraceA above. Also, our live agents are available M-F, 8:00 AM to 6:00 PM, SAST.

 

Rest assured that once the connection is re-established, QuickBooks will notify you by email. You can also contact your bank to ask for updates or further information about this matter. 

 

As of the moment, I'd suggest you continue with the manual upload of the transactions. Let me help you work that solution out for you.

 

Here's how:

  1. Go to the Banking tab, then choose For review
  2. Locate and open the downloaded transaction. 
  3. Pick the appropriate VAT on the transaction. 
  4. Click Add.

 

Feel easy to click these links below on how to modify transactions in your register, reconcile accounts, and resolve other banking errors in QuickBooks. 

 

 

I'd be pleased to listen if you have other problems with your account. Keep your life safe and fit, especially during this pandemic.