Hello there @Karla Svenco, it is my pleasure to help you out with this today! To make sure, have you already added payrates to each employee in QuickBooks? Doing this should allow both rate and cost to show correctly when syncing time. If you haven't let's go ahead and establish that. This way, when time is transferred from TSheets to QuickBooks Online, it can be associated with a personalized rate for that employee. Here are the steps:
- Select the Workers or Payroll menu, [then choose] Employees.
- Select name of the employee.
- Select Edit employee.
- Under How much do you pay. . ., select Add additional pay types.
- Select the [appropriate pay type].
- Enter an amount in the $ field.
- Select Done.
If you've already tried this and you're still seeing rates of 0, please let me know and we can look at it further together. It would also be helpful to see screenshots of any errors you're receiving, if any. Have a great rest of your day!
