Hello, William. I understand how you feel about the subscription price change. Let's figure out what's causing this adjustment.
To start, could you confirm if a promotional discount was applied to your QuickBooks subscription previously? If so, please note that once the discount period ends, your subscription automatically reverts to its standard pricing based on the plan selected.
If QuickBooks has charged you an amount greater than the standard price, you can use our Look up your charge tool to review the charges on your account and gather more details about what happened.
Here’s how you can use the tool:
- Navigate to the Look up your charge tool.
- Fill in the required fields.
- Once completed, click the Look up charge button to view the relevant information.
Additionally, you may contact our Live Support team to take a closer look at your account. They’ll be able to identify the exact reason for this change and provide you with the explanation.
Here's how to connect with them:
- Inside QuickBooks Online, navigate to the Help menu.
- Select the Assistant option and type "Talk to an expert".
- Enter the question, keyword, or topic you need help with.
- Choose a way to connect with us.
You can refer to this article to view our support hours and choose a convenient time to connect: Get help with QuickBooks products and services.
I’ll ensure this conversation remains open for any future communications.
