I hear you and know that this isn't the kind of experience we want you to have when contacting one of our QuickBooks Online (QBO) support, @aldebco-af-gmail.
Before we start, please know that you can always share with me the details of your concern. I'll make sure to provide the appropriate resolution for it.
We've updated our support options in QBO. You can contact our customer care team through the Chat option from the Help menu. For the detailed steps, here's how:
Select the Help (?) menu.
In QB Assistant, enter the topic you need help with (i.e., Contact Support).
Select the Contact Support Team option.
Enter a brief description of your concern (i.e., Banking), then hit the Enter key.
Choose the Start a chat option (Live chat M-F, 8:00 AM to 6:00 PM, SAST).
I've attached a screenshot below that shows the last four steps.
Also, QuickBooks provides helpful articles to further guide you in managing your business growth. You can visit the QuickBooks Help Articles page to get insights about taxes, banking, and monitoring your income and expenses, to name a few.
We appreciate your patience and please don't hesitate to comment below if there's anything else you need. I'm always around to help. Take care and stay safe.