The Payments section doesn’t have the option to process the refund, robin-botha.
.
You can go directly to the Return section instead. Here’s how:
- Go to VAT from the left menu.
- Click the Returns tab.
- Go to Filed returns section.
- Click the drop-down arrow next to View summary.
- Select Record refund.
Check this out for additional questions: VAT Feature Update FAQ.
Feel free to visit this site again if you have other concerns or would like to share some answers.