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ross24
Level 1
posted
‎April 13, 2021 12:06 AM
last updated ‎April 13, 2021 12:06 AM

I cant find or see the VAT number block in Customer Information edit area to add the customer VAT number, this use to be here but its gone

 
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1 Comment 1
IamjuViel
QuickBooks Team
QuickBooks Team
‎April 13, 2021 02:21 AM

I cant find or see the VAT number block in Customer Information edit area to add the customer VAT number, this use to be here but its gone

Hello, @ross24.

 

Currently, we've been receiving reports about the same issue. Our product engineers are working on an investigation to help determine the root cause of this unexpected behavior. Once completed, they'd be able to release a permanent resolution. 

 

In the meantime, I'd recommend contacting our Technical Support Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number: INV-57356. 

 

Here's how to contact us:

  1. Go to the (?) Help menu.
  2. In the QB Assistant enter the topic you need help with. You can also enter questions.
  3. Select Contact Us.
  4. Give us a short description of your concern. 

  5. Choose a way to connect with us:

    • Start a chat with a support expert. Live chat 24/7 (M-F).
    • Ask the community available 24/7 (M-F) to get help from businesses like yours.

Once update is available, you'd be notified through email. Also, it will be applied directly to your account.  

 

We appreciate your patience while we're working in resolving this unexpected issue. Know that the Community and I are always here to help if you have other questions or concerns. 

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