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Battling to cancel my subscription as their instructions do not work!

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Hi There Allon from Steel lockers. I keep having a " Unexpected token<in JSON at Position o. and a " 502 BAD GATEWAY ISSUE"? What could be causing it?

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I am not happy. Sent so many emails and no feedback!! Need help as i need to use my business card to update subscription details and its not going through

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