Account management

Hi, eolsen_cwm.

Allow me to help and provide you with additional information regarding QuickBooks Messenger issues in QuickBooks Desktop.


It may be worthwhile speaking to our QuickBooks Desktop Team about this,  I'd be interested to see if they can identify any issues on their end. I'll be available to have this case escalated to the appropriate channels so you're able to reach a point of resolution as quickly as possible


As soon as an update is received, I will be happy to update this thread and let everyone know so that you can get back to business.


For now, I'd suggest reaching out to our QuickBooks Desktop Support to have this re-investigated.


  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

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You can always get back to me if you have additional questions about QuickBooks Messenger. Have a good one.