QuickBooks Team

Account management

Hello, @Neverfaze. Thanks for coming to the Community for your concern about the bank connection in your QuickBooks Online account.


Our Engineering Team is currently aware of the situation. There's a ticket that has been submitted.You can call into our Online Support to get attached to this ticket. Once you're connected, then you'll receive email notifications of updates on the issue and when it gets resolved. I've provided steps below on how to get in touch.


How To Contact Online Support:

  1. Sign in your QuickBooks Online account.
  2. At the top-right of the page, click on the (?) Help icon.
  3. Select Contact Us.
  4. In the Description box, type in the question, concern, or the department you're wanting to speak with.
  5. Press Let's Talk.
  6. Choose how you wanted to be reached.

You'll receive a callback or chat with a live agent. Our agents will do troubleshooting to get information that's needed to get you attached to this ticket. There's no time estimate on the ticket, but these situations are taken seriously. With that being said, your issue will be resolved quickly.


The Community is the place to get you the best solutions for your QuickBooks needs. Just know that I'm right here if you need anything else. Have a great day.