QuickBooks Team

Account management

Hello, @donna42.

 

Like my lovely colleague @katherinejoyceO stated, contacting our Payroll Support team should get you back on your feet.

 

Our Payroll Support team has tools that allow them to look into this matter. Just go to Customer Service.

 

I'm also recommend to clearing your browser data. Why should you Clear Cache and Cookies?

 

When you remove the temporary files in clearing the cache and cookie data, it resets the browser to its default state.  

 

If you have any more questions, please don't hesitate to reach back out. Have a great day.