Hey there, @averettmedical.
I hope your day is going well.
Currently, this is a known issue. Our product engineers are investigating the issue of its unexpected behavior. (INV-41724). I recommend contacting our technical support team to be added the list of affected users. This way, you can receive email updates when a resolution has been posted. Below I've provided the steps on contacting support.
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Click Contact Us to connect with a live support agent.
Please let me know if there is anything else that I could assist you with. You can always reach out to the Community or me anytime you find you have questions or concerns. Take care and have a good one!
