Account management

We're now working to resolve this issue right away, staff.


The error you're getting when customizing a report by customer type has been escalated to our product team. They're still investigating its cause to determine the solution. Right now, I'd recommend giving us a call. We'll add you to the affected users' list, so you'll receive an update when there's an available fix.


You can get our contact number by following these steps:

  1. Go to this link
  2. Select QuickBooks Online.
  3. Click the Running your business in QuickBooks topic.
  4. Click the Reports sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Please let me know if there's anything else I can help you with.