Level 1

My free trial expired and I would like to change my subscription from advanced down to simple start. There is no option to choose a plan. Is there a way to select one?

The renewal automatically defaults to the advanced plan which has way more features than what I need for my business or care to pay for.
QuickBooks Team
QuickBooks Team

Account management

Welcome to QuickBooks Online family. Let me guide you on how you can choose other plans, gfpcoffee2.


If you can't see the Downgrade your plan option on the Billing & Subscription page, we can go directly to our website. Just check out this link: https://quickbooks.intuit.com/pricing/. Then, choose the Simple Start plan by clicking the Buy now button.


Once done, let's go back to the Billing & Subscription page to make sure your subscription is downgraded.


Here's how: 


  1. Log in to QuickBooks Online as an admin.
  2. Click the Gear icon on the top menu.
  3. Choose Account and Settings.
  4. Tick the Billing & Subscription tab and check your plan details.


To learn more about downgrading your plan, you can check out this article: Downgrade your QuickBooks Online plan.


I've got a link here where you can find articles about managing your account: https://quickbooks.intuit.com/learn-support/en-us/account-management/07?product=QuickBooks%20Online.


I'm just one post away if you need a hand with running your business in QBO. I'm always here to ensure your success. Take care always.

Level 13

Account management


If you have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to 6 months. If you purchase from the trial account or downgrade the plan, you have to pay the regular price.




Level 1

Account management

I followed these steps it did not downgrade me it created a new company with none of my data. What do I do now???

QuickBooks Team

Account management

Hi there, @Apexalphalabs.


You might have opened or created a different company when trying to downgrade your QuickBooks Online (QBO) subscription. To single this out, let's open the correct company using the Switch Company option. Here's how:


  1. Go to the Gear icon ⚙️, then click Switch Company under Profile.
  2. From the list, choose the company you want to switch to.


Once done, you can now follow the steps given by my peer @RCV above on how to downgrade your subscription.


Also, I've got this article to learn more on how to manage your QBO account. Please refer to this article for the details: QBO Account Management.


Feel free to leave a comment below if you need more assistance with managing your QBO subscriptions. I'd be here in the Community to help you achieve your goals. Take care and be safe always, @Apexalphalabs.