Your discounted period may be expired and you have to pay the regular price now. If you wish to keep the lower price, you will need another effort. Utilize a 3rd party tool to migrate your data between QBO accounts.
Once you are ready to proceed, open a NEW QBO account with the current discounted plan. You may get a discounted price for up to 6 months.
Otherwise, consider switching to QB Desktop Premier edition for up to 5 users with a one time license and deploy a private cloud. You may purchase a lower license price thru a partner/reseller than direct purchase to the company.
Glad to see you again here in the Community, @debbie41.
I'm here to get you pointed in the right direction to ensure that your billing concern gets taken care of.
When it comes to duplicate billing charges for QuickBooks Online subscription, it'd be best to contact our Phone Support Team directly. This team is the best resource for such inquiries as they can pull up your account and provide further actions to this situation.
In case you need help with changing the billing details or updating your personal information in QBO, I have here some resources that you can check out:
- How to change subscription credit card and personal information
- Update the payment information for your subscription
Know that my doors are always open to help if there's anything else that you need. Thanks for coming, and have a great week.
A year ago they decided to add extra features to the pro online version (not needed by my company). We do however integrate another program to pull transactions from our online sales, so the pro is needed for that. This is not a great solution for my retail business, because we do not need invoicing, milage, billing and all the extras in this "one size"does not fit all software. I am going to call and get our rate frozen at $40 or we are going to find another software program that will integrate with us. We have been a customer for over 6 years and you would think they would take care of their customers during the COVID pandemic when there is a war on small business.