Level 1

Uploading documents through my accountant/shared documents not working.

QuickBooks Team

Account management

Hi there, bellsworth1.


Let's try some steps so you can upload your file. If you're not seeing the Upload a document link at all, you will have to ask your accountant to create a request. 


Though, if you're getting an error when uploading documents, please log in to QuickBooks Online using a different browser. You can use any of these browsers: 


  • Chrome
  • Safari
  • Firefox
  • Microsoft Edge
  • Internet Explorer 10 or higher

Alternatively, you can clear cache or delete your temporary internet files. QuicBoks Online may not work properly if your browser is holding too much data from previous browsing sessions. Let me share this article on how to do that: How Do I Clear My Browser Cache And Temporary Internet Files?


Let me know if you have follow-up questions.