QuickBooks Team

Account management

Thanks for reaching out to the Community, @Anonymous.

 

I have some information about your customer payments not showing an amount in the Transaction tab.

 

Batch transactions show one lump amount as the total for all the customers’ payments you received. If you wish to see individual amounts, you can deposit each payment directly into a QuickBooks bank account.


To know more about the option to deposit individual transactions, I recommend giving our Merchant Services Team a call. They have tools like screen-sharing that can help walk you through the process. 


Here’s how to contact them:
1.    Go to https://community.intuit.com/browse/payments-contact-us.
2.    Select a product and get the phone number.


Please let me know how it goes after contacting them. If you have any follow-up questions, leave a comment below. I'm always here to help. Wishing you the best!