QuickBooks Team

Account management

Hello there, @Sj24.


Currently, we have an ongoing issue when signing into QuickBooks Workforce.


This issue is under investigation (INV5063). I understand the impact of this ongoing issue. But rest assured that our engineers are closely monitoring this case to come up with the best resolution that would address your concern.


 For now, I want you to be part of our containment list of affected users by giving us a quick call. This way, we'll be able to communicate with you via email as soon as updates are available.


Here’s how: 


  1. In your company, go to the Help menu in the upper right hand and select QuickBooks Desktop Help. 
  2. From there, scroll down to click the Contact us.
  3. When the Tell us more about your question window opens, enter the issue/topic in the field box.
  4. Then, select Start messaging.

Please see the screenshot below for visual reference.


You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.


You can also visit QuickBooks Blog to see the latest enhancements added to the product.


Thank you for your patience while we're working on this. Keep safe.