Hello there, lanierhoa.
The reports in QuickBooks Online (simple start) generates all active accounts and their balances even it has a zero balance. Instead of customizing it, we can export the report to Excel and make and some changes or correct it to your desired data. Let me show you how:
- Go to Reports on the left panel.
- In the search field, enter the report name.
- Click the Upwards arrow. Then, select Export to Excel.
To learn about saving a report that you have currently modified, you can check this article to know on how you can do it: Memorize reports in QuickBooks Online.
Let me know if you have other questions. I'm always here to help you. Take care always and stay healthy.