Hey there, Optimum Output.
We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Payroll Team. While they do, I would advise you to get in touch with our QuickBooks Online Support.
This way our engineers can add your account information to the list of affected users and attach your case to the investigation number INV-50316. Any progress will be communicated via email. Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays.
You can also request a callback, so you won't have to wait in line. Here's how to contact us:
- Sign in to your QBO account.
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- From there, select the Contact Us button and enter your concern in the description box.
- Once done, select the Start a chat or Get a call option.
In the meantime, as a workaround, I'd suggest entering the hours manually. We appreciate your utmost patience while this is being worked on.
Feel free to post here anytime if you have other questions with QuickBooks. I'm here if you need further help. Have a good rest of the week!