Hi,
thanks for the reply with different way to resolve but unfortunately it also does not help.
After i click on reset password link I am not getting the reset screen. Kindly see screenshot attached.
Also,I got a reply from customer service that says "
Your QuickBooks Account Recovery Request, case number [removed] has been declined.
After researching, we are unable to find any information in our records linking your name to that account associated with either the User ID or Email address you provided. In order to protect the privacy of our QuickBooks users, User IDs and e-mail address must match, as well as be shown in our system to belong to that particular customer by way of name and physical address. Since we were unable to find any matches, we are unable to make any changes to this account.
Is there a different User ID or e-mail address that you would have used for your QuickBooks account? If so, please submit a new e-mail change request with that information."
when i try to sign up using this email address, it says "email address already exists"
so what to do now ?
