Level 1

How to sign on to my account. I go directly to new company setup?

How do i sign on to my account? it sends me to a new account sign up
QuickBooks Team

Account management

Hi there, john209.

 

Thank you for posting your concern here in QuickBooks Community. I'll provide information to ensure you're able to log in to your QuickBooks Online.

 

It could be the login URL you used is incorrect, that's why you're routed to a new account when signing up. That said, make sure to use the correct login URL to access your correct QuickBooks account. You can click this link: https://c31.qbo.intuit.com/qbo31/login?&useNeo=true

 

Then, I'd suggest manually type the username and password when you sign in to your QuickBooks account. This is to make sure that you use the correct login credentials. However, if it shows that you entered the wrong credentials, you can click the I forgot my user ID or Password to recover your account.

 

Here’s how:

 

  1. Go to the QBO sign-in page.
  2. Click the I forgot my user ID or Password link.
  3. Follow the onscreen instructions.

 

 

 

For additional information, you can click this article: Reset your password or recover your user ID for QuickBooks Online.

 

If the issue persists, I'd recommend using a private browser or incognito window when accessing your QuickBooks account. This will eliminate any browser history that may cause unbehavior in QuickBooks. You can refer to the following keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If this fixes the issue, then close out the private window and clear the cache on the regular browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.

 

Please refer to this article to see different information about common sign-in issues and how to fix them: Get help if you can't sign in to your account.

 

Keep me posted if you have other questions about accessing your QuickBooks account. I'm always here to help. Take care!