I hear you on this, maisonjackson.
Performing the troubleshooting steps provided by my colleague JamesDuanT is the initial step to fix the issue.
If you're getting the same result, I would recommend reaching out to our Customer Care Team. They can check your account and investigate the cause of this behavior.
- In your QuickBooks Self-Employed account, click Assistant located in the upper right-hand corner.
- Type Talk to a human twice to see the Message an agent or Get a callback option.
For any follow-up questions or other concerns with QuickBooks Self-Employed, please let me know in the comments below.