Level 2

Upgrade my plan turns into NIGHTMARE. Lost 2 years of Data!

Hi there,
Just wanted to put my case out there so it serves as a warning.

I have been using QB self-employed and honestly, I was very happy about the way it worked and how it helped me manage the financials of my business.
I am myself a young sole-proprietor entrepreneur operating under an investment VISA in the US. I am in the process of renewing my status right now and need to present all this report (P&L, Invoices...) to the US immigration department so I can keep operating and my business can stay open.

One of the reports that I need is the Balance sheets, and QB Self-Employed doesn't offer that, so I Thought it was a smart idea to upgrade my plan in order to be able to generate balance sheets and have this report for renewing my immigrations status.

What I thought it was the solution QB ended up turning into a nightmare. It looked like it was going to be a smooth process; it asked me if I wanted to keep my data or start fresh and of course I chose the option of keeping my data.
My surprise is when I get the upgrade done, I go to transactions and nothing is showing. Same with Invoices, all the invoices generated for the past 2 years are ALL DATA FOR THE PAST 2 YEARS IS GONE FOR GOOD!
I have contacted support 3 times, but they do not give you any solution. It is a surprise that they are supposed to transfer your data, none of it gets transferred and yet they do not keep a backup of anything. All vanished!

Please do not trust QB on keeping your info. If you can please use other options or at least make sure you store the data in your local PC.

Hope this serves as a warning and any of you are put in this same spot in the future

Moderator

Account management

This isn't what we want you to experience, IM DS.

 

I'm here to help you with the conversion process of upgrading your QuickBooks Self-Employed (QBSE) to QuickBooks Online (QBO).

 

Since the automatic conversion doesn't work, you'll want to try moving your data manually.

 

For a complete guide about switching from QBSE to QBO, please refer to this article (Scroll down to "If you don't see the Explore QuickBooks option"): Switch from QuickBooks Self-Employed to QuickBooks Online.

 

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Please let me know if you have other concerns. I'm just around to help. Take care always.

Level 2

Account management

Thanks for the response, but it is late to do so, since my QBSE account is no longer available.

Since I chose to upgrade for the sam client, I am no longer able to log in and donwload all info and load it in the new QB Online plan.

No message or warning about this showed up in my upgrade process

Yes, defineteliy this is not what anybody expects when upgrading.