Hello JonpriL. Thank you for your reply!
I have tried to get Customer Support through the "Help" icon, but something isn't working correctly there. I cannot get through to Customer Support. The process doesn't make sense and is frustrating. There's no option to "talk to us" as there used to be. I tried to choose "chat", but was never connected. Except for this Community Support Forum, there seems to be absolutely ZERO options to contact Customer Support. Your assistance is very much appreciated, but I do not know how to go about creating a ticket as the process you describe didn't work for me. Thank you!