Account management
I want to make sure this is looked into, @ML45,
Requesting for an email change is the solution for this concern. The suggestions shared by my colleagues should help you process the request.
If you're unable to process it in your end, I recommend getting in touch with our Support Team. They can help update your account information so you can use one email for your QBO company files.
Regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.
Follow these steps to contact our support:
- Go to the Help menu in QuickBooks, then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose Chat with us to initiate a discussion with a live agent.
- Enter you account contact information then press Get a chat.
- When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:
Kindly post here again for an update on what happens after calling support. I'll be right here if you need further help. Have a good one!
