QuickBooks Team
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Re: Locked out of Quickbooks

Hello, SLM13.

It's nice to have you in the Community today. I'm here to ensure that you'll be able to open your QuickBooks and access your company file.

Your QuickBooks Desktop 2014 will still be useful. However, when resetting your password you’ll need to be aligned with the system requirements that can be found in this link: https://community.intuit.com/articles/1638545.

This is to ensure that the tools are compatible with the file that you're currently working on.

To know more about this process, please refer to this link: https://community.intuit.com/articles/1501540.

 I'd also suggest reaching out to our Customer Care Team so they can discuss this matter further with you and help you through the process.

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. In the Contact Us page, click the issue or topic.
  4. Click the Green Phone button to see the support number.

Feel free to reach back out to us if you have further questions. Wishing you and your business continued success.