I'm here to help you access your QuickBooks successfully, @lanab.
To access your QuickBooks successfully, make sure that you've updated the correct billing profile in the Customer Account Management Portal Site (CAMPS). To access CAMPS, log in to the Manage your QuickBooks web page and select the QuickBooks Desktop (QBDT) product tile.
If the same thing happens after updating the information from there, I suggest checking this with our live support to check and investigate this further for you.
To learn more about updating billing information, you can check these articles:
- Use the Customer Account Management Portal Site (CAMPS)
- Update billing for Desktop payroll subscription
Please know that I'll be right here to help you if you have any other QuickBooks concerns and questions about updating billing information in QBDT, just add a post/comment below. Have a good one!