QuickBooks Team

Account management

Hi there, @brewmavennj.


It's my pleasure to help reconnect your bank account to QuickBooks Online (QBO).


For me to verify and check for any open investigation, may ask the name of your bank?


As of now, you need to try reconnecting your account using a private browser to help us determine if this is a browser related issue. To open access QuickBooks using a private browser, you may use either of these shortcut keys:


  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: press CTRL  Shift P
  • Safari: press Command Shift N

If you're able to connect your bank account using a private browser, you may need to clear the cache of the regular browser you're using.


If the issue persists, I suggest reaching out with our QuickBooks Online Support Team to check and investigate this further for you. 


You may also read these articles to learn more about online banking:


Stay in touch if you have any other banking concerns, I'll be happy to help you. Have a good one!