Content Creator

Banking

Hi ellabacheclevela,

 

I'm sorry to hear your feed isn't working. There are a variety of reasons why it has stopped uploading; I would firstly try clicking on the account in question in the Banking tab and see if there is a banner that provides the error and the steps to resolve the issue.

 

This article provides some common reasons for bank feeds stalling and troubleshooting for some specific error codes. Otherwise, I would recommend you reach out to our Support Team directly on 1800 046 038 so this particular use case can be recorded and this can be investigated effectively. You can also contact them by:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

 

-Kass