Re: Reconciling accounts
Hello there, Laura07.
Let me sort out why your savings and checking showed up under one account even when using a sub-account.
In QuickBooks Online, it'll still automatically show up under one account even though the sub-number for savings and checking is different. You'll need to consult with your bank to have this separated. Then, you'll have to connect it in QuickBooks Online to the two accounts in COA.
This will ensure the separation when reconciling your accounts.
Let me know if you need further clarification with online banking in QuickBooks. I'm just a post away if you need my assistance.