Hi Heddy, 

Glad to have you join the Community. The ability to connect your bank to QuickBooks is key and I'll be happy to help with that. 

Thanks for contacting your bank. It's true that QuickBooks connects with Manulife Bank Canada. What happens when you try connecting it on your end? Are you getting an error message? If so, could you send me a screenshot of the error message you're getting? 

In case you need to urgently upload bank transactions to your QuickBooks account, there's a good article which shows you how to manually import transactions from your bank. Here's the link to it. I'll be here to assist. 

I have attempted to attach two screen shots...

and this is the other one...

Thanks for getting back with the screenshots. What happens when you try connecting your bank using a private/incognito window? 

what is a private/incognito window?

Hi Heddy, 

That's a great question! Private browsing or incognito mode is a privacy feature in some web browsers that disables browsing history and stored cache and cookies. It's used often in technical troubleshooting to isolate the issue and uncover potential browser-related problems. 

Take a look at this link to see how you can set your browser to incognito mode: https://www.computerhope.com/issues/ch001378.htm.

Let me know if you have any questions about that.

Cheers. 

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@heddy wrote:

manulife bank won't connect...have called the bank and they have quickbooks in their list of acceptable programs.

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I was able to connect with Manulife Bank account but not all the accounts show up. Only check and the Savings account show up and can be linked. The Manulife One account and other Manulife Loan accounts cannot be linked. Please assist.

Have been having the same issues with my Manulife accounts since Manulife updated their website...I talked to a Quickbooks specialist and he told me they are opening an investigation to solve the issue. Hope its going to work soon.

Same issue here. Only materialized in the last few weeks, as my statement linking was accurate and connected until at least Oct. 13, but failed between then and a month end transaction on Oct. 31, 2021. At this point I can't "re-connect" the account. ManulifeID Username and Password are correct (can login to Manulife), but neither that username, nor the account email address, link the Manulife account to QBO.

I'm glad a support ticket has been opened. I've contacted Manulife as well.

Anyone has any news if the issue will resolve soon... it's been almost one year.

Hi tresorerie,

Thanks for joining us here.  In addition to the valuable information provided above, we continue to experience an issue with Manulife and QuickBooks Online.  Our Development Team is working to resolve the issue, however, we don't have an ETA at this time.  If you'd like to receive a notification when this has been fixed, please contact us using one of the methods below.  We'd be happy to add you to the list of affected users and send an email notification regarding the status of the investigation.  In the interim, you can manually upload the transactions to keep your account accurate and up to date.  

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have any other questions or concerns, please don't hesitate to reach back out.  We'd  love to help!

I’m looking to subscribe to quickbooks but I use manulife for my bank accounts. Can you confirm that everything’s work for connecting manulife to quickbooks?

thank you

JP

It never worked for me. Nor Quickbooks nor Manulife were able to repair the sync problem. It was really frustrating. Îm changing bank.