Thanks for getting back on this thread and providing an update, @Lynsaym1. I'll chime in to provide some insights and troubleshooting steps to get around this error you've encountered.
The first thing we can do is log in to your account in a web browser and enable cookies from there. Here's how:
- On your computer, open Chrome.
- At the top right, click More Settings.
- Under "Privacy and security," click Site settings.
- Click Cookies.
- From here, you can:
- Turn on cookies: Next to "Blocked," turn on the switch.
- Turn off cookies: Turn off Allow sites to save and read cookie data.
Once done, try re-authenticating and updating the bank connection.
Alternatively, we can manually upload transactions in QuickBooks Online using a CSV file.
I'd also suggest reaching out to the Clydesdale Bank Support team. There's a possibility that they're having system maintenance. Thus, you're unable to connect your account.
If the issue persists, you can contact our QuickBooks Online Support team. They will be able to access your account in a safe environment during a screen-sharing session to investigate your concern and give you a possible fix for this query.
I’ve added these resources that may come in handy in organising your transactions seamlessly in QBO:
Feel free to visit here again in the Community, and keep me posted on your progress. I'm determined to help you succeed. Keep safe always.
