Hello, @aschrosk.
I appreciate you sharing the details of your concern. I'm here to help fix the issue you're having with check numbers not saving when matching transactions in QuickBooks Online (QBO).
We haven't received any similar issues to what you're getting. To check if this is a browser-related (cache and cookies) issue, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources causing this unusual response.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, try to match a transaction again to double-check. You can refer to this article for the detailed steps on how to do it: Add and match downloaded bank transactions [Video].
If the check numbers are now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
Once you're ready to reconcile your account, you can check out this article for future reference: Reconcile an account in QuickBooks Online.
For more tips and other resources, you can also visit our website: Self-help articles.
Please leave a comment if you have additional questions about this or anything else. I'll be more than willing to answer them. Stay safe.
