QuickBooks Team


I can help you figure out what happened, Andrew.


It's possible that the November expense/bill was unreconciled that's why it's showing when you matched the December transaction. Let's go back to the register, check if it was unreconciled, and let's reconcile it manually.


Here's how:

  1. Click Accounting, then go to Chart of Accounts.
  2. Look for the bank account, then click View register.
  3. Look for the November expense/bill, then check the column between DEPOSIT and BALANCE (Blank field = not cleared/unreconciled, C = cleared, R = reconciled).
  4. If it's blank, just continue clicking in that field until R is achieved.
  5. Click Save

Please keep me updated after trying these steps. Tag me, and I'll get back to you as soon as I can.