Hello ArranW,

Do you get an error message when attempting to connect?

Thanks,

Talia

Yes. I have a couple of messages. The second message saying to log in to my bank account and try again. Then I try again and still theres an error.

Hello,

Does it give you an error code?

Thanks,

Talia

Always 103, these are the messages i get...

1st time = Check for any typos or other errors (103)

2nd time = Sign in to the santander (UK) site. Then return here and try connecting agai. (103)

3rd time = Check our support site for help resolving this issue. You can also contact a customer care agent there. (103)

Hello ArranW,

Does QuickBooks ask for the same information as Santander's website?

Thanks,

Talia

Yes, apart from you only enter 3 random digits of the passcode and registration number when you log into Santander online

Are you connecting a personal or business account?

Thanks,

Talia

Business account

Could you please send a screenshot of the error message you are receiving, of course cutting out any confidential information?

Thanks,

Talia

Please find attached screenshot of error message.

Arran

Please find attached screenshot for second attempt at connecting bank.

Please find attached screenshot of third attempt at connecting bank.

Arran

All resolved now! Thank you for your help

Arran

Hi. I seem to be having a very similar problem. Same error codes, same everything but I am definitely trying to connect to my business account on Santander. The only thing I can assume is that I have two business accounts and one business savings account under the same login. Would this be the cause because I can't find any other. 
Thanks

Hi there, Sacha Green.

You'll have to make sure that you're using the correct login credentials in connecting your Santander Bank. This can be the reason why you were not able to connect your bank.

Please let me know how this solution works on your end.

Hi, thanks for the response. I can assure you that all login details are correct as far as I can work out. 

I am signed it to the Santander Account, I am using my personal ID (10 digit number), passcode and security number. I have checked, rechecked and again checked everything is matching and I still can't connect the account.

Hi Sacha, 

Can you try connecting the account in a private (incognito) browsing window? Let me know if you are still getting the same error codes when trying to connect there.

Got it thanks. Turns out the 'Santander' that comes up automatically is for personal and you have to put it in manually to see the 'business' section. 

Thanks for your help

I too can not connect. I am getting error code102 please help urgently

Hello Raveen

The issue with Santander bank should now be resolved. Can we ask you to clear the cache and cookies in your browser,close the browser,re-open the browser and try to connect to the bank again.

Let us in know if you experience the same issue and we will escalate this to our bank engineers

Emma

New account, trying to set up, and getting the same errors today as well.  Please help!!!