QuickBooks Team
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Re: I have imported my mandates from GoCardless and have sync my GoCardless account with QB. Howe...

Thanks for getting back to us, @JRCrawford.

 

When setting up Direct Debit, you'll need to send two emails to process the request successfully. Let me discuss this with you.

 

Please know that those e-mails will be sent to Intuit and your customer. The e-mail on step 2 will be sent to Intuit for validation of the request for Direct Debit. While the e-mail for step 4 will be sent to your customer to fill in their bank information.

 

For more information, you can check out these articles for your reference:

 

Learn more about GoCardless Direct Debit for QuickBooks.

Manage Mandates within GoCardless.

 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help

 

Don't hesitate to let me know if you have other concerns with QuickBooks. I'll be around if you need any help.