Re: I have imported my mandates from GoCardless and have sync my GoCardless account with QB. Howe...
Thanks for getting back to us, @JRCrawford.
When setting up Direct Debit, you'll need to send two emails to process the request successfully. Let me discuss this with you.
Please know that those e-mails will be sent to Intuit and your customer. The e-mail on step 2 will be sent to Intuit for validation of the request for Direct Debit. While the e-mail for step 4 will be sent to your customer to fill in their bank information.
For more information, you can check out these articles for your reference:
In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.
Don't hesitate to let me know if you have other concerns with QuickBooks. I'll be around if you need any help.