We'd want to make sure that we get this working so you can download your transactions, userdjpboc.


Can you tell us the name of the bank that's connected to your account? This is for me to check if we have an open case about downloading banking transactions in the UK region. 


In the meantime, let's run some troubleshooting steps to check and see if a browser issue is preventing the bank account to connect.


To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related issues. You can follow these keyboard shortcuts to start an incognito session:


  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N


If it works, you can go back to a regular browser and clear its cache


We also have the option to use a different browser. This is to further check if this is indeed caused by an issue in the current browser that you're using. 


You can also check these articles that have detailed information about Open Banking:



Keep me posted by adding a reply below. The Community is always here to guide you.