Good day, jess18todd.
It's my pleasure to help reconnect your bank account to QuickBooks Online (QBO), jess18todd.
I'd like to know which bank you're trying to connect to QuickBooks. This will help me verify and check for any open investigation.
In the meantime, Let's try to connect your account using a private browser to help us determine if this is a browser-related issue. To open access to QuickBooks using a private browser, you may use either of these shortcut keys.
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift +
- Safari: press Command + Shift + N
If you're able to connect your bank account using a private browser, you may need to clear the cache of the regular browser you're using. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.
If the issue persists, I suggest reaching out with our contacting our QuickBooks Team. They can create a case and send it to our Product Team for further investigation.
You may also read these articles to learn more about online banking:
- Connect bank and credit card accounts to QuickBooks Self-Employed.
- Reconnect your bank account in QuickBooks Self-Employed.
Also, I've got this article for reference: Categorize transactions in QuickBooks Self-Employed.
Keep me posted if you have any other questions with reconnecting your bank to QuickBooks Self Employed. I'll make sure to get back to you as soon as I can. Have a great week ahead.