Level 2

We have a company that debits our clients on our behalf.I need to capture the payments received. I can't use the "match" function. Please help?

Important info: More than one transaction takes place for every payment received so I cannot do a split payment. I've tried using a journal entry but then the invoice still reflects as outstanding.
QuickBooks Team


Hello lizelle-cjctax-c,


If the money was directly deposited into your bank account, you can record it as a bank deposit. Then, use the A/R account and tag the customer's name so it becomes credits to them. You can use that to pay their invoice, like in the screenshots below.



If you just received the money and you placed it in your drawer or petty cash account, you can still make a deposit or create a journal entry, as shown below. Then, use it to pay the invoice.



That will do it. Always tag the customer's name when you use the A/R account in a bank deposit or a journal entry. Then, enter a description or memo for your reference in the future.


You can always go back to this thread if you need more help recording your transactions. Have a good one!

Level 2


Hi JessT


Please excuse my ignorance. I've been trying to figure this out for a while now and I've reached the point where I'm just over thinking the matter. 


Can you please take me through this step by step.


1 - From the banking tab - In the "for review" column - do I Categorise, Find Match or  record transfer?




Please bare in mind that the amount "deposited" is for more than one client/invoice. 


For instance: R8621.27 is paid from ThreePeaks ( the third party billing service) to our account. The R8621.27 is made up of three clients invoices. 

Bob - R2106.82

Jill - R1901.99

Susan - R761.37

PLUS Left over retention payments - but that's a story for another day.

QuickBooks Team


I'm here to show you how to handle the deposit transaction, lizelle-cjctax-c.


It's quick and easy to apply one deposit transaction to multiple invoices. Let me show you how:

  1. Go to Banking and click the deposit transaction.
  2. Click the Find math option and filter the dates to show all the outstanding transactions.
  3. Select the open invoices that you want the deposit to apply to.
  4. Scroll down and click the Resolve button.
  5. From the Add resolving transactions section, you can categorise the remaining amount.
  6. Tap Save.

This is how it looks like:Capture.PNG


You can check these links for more details:

I'll be here if you need more help. Stay safe and healthy!

View solution in original post

Level 2


Hi Alex


This has worked perfectly! Thank you. 



QuickBooks Team


You're most welcome, lizelle-cjctax-c.


Your success with QuickBooks is our top priority.


Feel welcome to swing by anytime if you have other questions or concerns. This way, we'll be able to provide accurate solutions for you.


Additionally, I've included an article that'll help you match your QuickBooks accounts with your bank statements. This way, you'll ensure your books are accurate: Reconcile an Account.


Take care always!