Hi there, fun-numbers.
A cache issue might cause a browser's unusual behavior.
Let's perform a few troubleshooting steps and check if this is a browser-related concern. Let's log in using a private window and perform the task there. If it works, go back to the original browser and clear the cache. This way, the Internet files that might be causing the browser issue will be deleted. Also, I would recommend using different browsers such as Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.
If the same thing happens, I'd recommend giving our customer care team a call. This way, they can help you further regarding with your banking issue.
Here's how to contact them:
- Go to Help (question mark icon).
- Click Contact us.
- Enter a brief description in the how can we help? field and click Continue.
- Choose an option in contacting our live agent.
I'll be around to help if you have more questions.