Moderator

Banking

Glad to see you again, @Lhermitage,

 

Having to go through multiple troubleshooting steps can be time-consuming when you have more important things to do.

 

Since you already did the recommended steps but keeps getting the same hitch, I would recommend getting in touch with our QuickBooks Support for further assistance. They can open an investigation specifically for the problem, and provide further troubleshooting to complete your work.

 

Here's how to contact support:

  1. Go to your QuickBooks Home page, then click the Help menu at the top.
  2. Choose QuickBooks Desktop Help from the drop-down.
  3. Hit the Contact us icon.

 

Let me know how the call goes by adding a comment below. I want to make sure you can open the company file and I'm here if you need additional help. Have a good one!